Customer Care - Telecom Security & Fraud Prevention

Telecom "Phone" Fraud
Telephone fraud costs the telecommunications industry $4 billion a year. Verizon leads the way in implementing the most advanced technology available to radically reduce fraud.

See below for tips on how to prevent telecom fraud in your business and even at home.

Telephone Fraud Pager/E-mail Scam (including Area Code 809) Call Forwarding Scam Calling Card Protection Wireless Tips

Fraudulent Business Calls Common Routes Voice Mail CPE Tips PBX Scam (9, 0, #) Other PBX Tips

Consumer Scams
Verizon is committed to protecting our customers by detecting suspicious calling patterns and acting upon them to prevent telephone and identity fraud.

See below to become aware of the latest scams:

	Slamming
	Cramming
	Identity Theft
	Social Engineering

		Computer Nappers
		True Name Fraud

	Popular Holiday Scams
	Other "At Home" Tips

Security Procedures for Malicious/Threatening Calls
In the event that a telephone conversation escalates to a malicious assault, bomb threat, or any other life-threatening call, follow the Security Procedures outlined in Section 5.5 of the Client's Guide or as summarized in related Announcement.

Telecommunications Security and Priority
For information about services to maintain a state of readiness or to respond to and manage any event or crisis (local, national or international), see National Security and Emergency Preparedness Telecommunications Programs.