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1. Introduction 2. Points of Contact 3. Operational Support Systems 4. Products and Services 5. Dialing Instructions 6. Glossary 7. WITS2001 Forms

Table of Contents (80KB) * Updated: 05/01/07

1. Overview of Client's Guide and WITS2001 Contract 2. Intended Audience 3. WITS2001 Application Form 4. Designated Agency Representative Form 5. GSA DAR Appointment Form 6. Billing Account Code Form 7. Customer Feedback

Introduction (236KB) * Updated: 03/22/06 Related Links: Contract Overview Forms

1. GSA Customer Relations Manager (CRM) 2. Senior GSA WITS2001 Team 3. WITS2001 Customer Service Center (CSC) 4. Verizon WITS2001 Team 5. Electronic Tools

Points of Contact (44KB) * Updated: 08/28/2007 Related Links: Contact Us Customer Care

1. Accessing Service@once and Bill@once 2. Service Ordering 3. Service Intervals 4. Billing 5. Trouble Reporting 6. Escalation Procedures 7. Pricing

Operational Support Systems (194KB) * Updated: 02/15/07 Related Links: Service@once Training & Access Customer Care Pricing Search Forms

Voice Products and Services 1. Taxing and Pass Through Charges 2. Switched Voice Service (SVS) 3. Voice Mail 4. Voice Mail Productivity Services 5. Custom Redirect Service 6. Remote Call Forwarding 7. National Security and Emergency Preparedness 8. Wireless		Voice Products and Services (206KB) * Updated: 12/13/06 Related Links: Product Sheets Pricing Search - Products/CPE
Data Products and Services 9. Circuit Switched Data Service (CSDS) 10. Dedicated Transmission Service (DTS) 11. Frame Relay Service (FRS) 12. Asynchronous Transfer Mode Service (ATMS) 13. Switched Multimegabit Data Service (SMDS) 14. Transparent LAN Service (TLS) 15. Digital Subscriber Line (DSL)		Data Products and Services (169KB) * Updated: 06/20/07   Related Links: Product Sheets Pricing Search - Products/CPE
Other Products and Services 16. Training 17. Professional Services 18. Teleconferencing Services (TS) 19. Point-to-Point Video Transmission Service (TVS) 20. Internet Access Service (IAS) 21. e-Government Collaborative Systems 22. Dedicated Technician Backfill Refusal Form 23. Audio Teleconference Request Form 24. Video Teleconference Request Form		Other Products and Services (316KB) * Updated: 06/07/06 Related Links: Services Overviews Forms Pricing Search - Services Training/User's Guides

1. Civilian Network Dialing Plan 2. Civilian Feature Access Codes 3. DoD Network Dialing Plan 4. DoD Feature Access Codes 5. Security

Dialing Instructions (60KB) * Updated: 12/09/02 Voice Mail Quick Reference Guide (141KB)

1. Glossary of Terms 2. Acronyms

Glossary (260KB) * Updated: 05/01/07