Service@once - Overview
The Future of Integrated Telemanagement Solutions
Welcome to Service@once – Verizon Federal's fully-automated ISDN and analog telephone ordering, provisioning, and comprehensive billing system designed specifically for federal agencies.
Our integrated solutions deliver greater efficiency, flexibility, and productivity to your agency. Users can manage mission-critical telecommunications products and services - without the inconvenience of the slower, more costly and labor-intensive manual systems of the past.
Federal agencies benefit from a seamless process that encompasses ordering through billing. We combine Verizon Federal Service@oncesm with our state-of-the-art consolidated billing offering, Bill@oncesm.
An Effective Management Tool
In just minutes, managers can make changes to existing lines from their desktops. Telephone calls, manual intervention, and paperwork are virtually obsolete, while total record integrity is completely maintained.
Service@once offers the unique capability to place orders or check trouble status from the office, or any networked location, during and beyond normal business hours. Service@once automatically assigns due dates, telephone numbers, circuit IDS, and cable and switching facilities, in addition to work distribution.
Virtual Office, Virtual Business Hours
Service@once offers the unique capability to place orders or check trouble status from the office, or any other location, at any time of the day or night. Telecom managers gain unparalleled management capability. More importantly, agency end-users are provided superior service.
Easy to use, yet secure
Service@once is an easy-to-use Windows-based system. There is also an integrated on-line help system.
Protection of your data is of vital importance. Security safeguards are included. User access levels regulate access to specific data and functions.