Training
Service@once is offered to all authorized WITS2001 users under the WITS2001 contract with Verizon Federal. Attending Service@once training is required to become an authorized user. For course descriptions, training schedules and registration information:
Access
In addition to attending training and having a logon ID and password, you will need to establish an access method to Service@once and download/install a client plug-in (installation instructions for the Citrix SecureICA).
Extranet Connection
In order to access Service@once from the Internet, you must have an extranet connection to the Verizon Customer Service Center. (Extranet connectivity is a physical connection, e.g., Frame Relay, SMDS, dedicated point-to-point, etc., to Verizon from your agency's network.)
If your extranet connection is not working, or if you need to have an extranet connection established, please call: Verizon Customer Service Center at 1-800-381-3444.
Dial-In Access
In order to utilize dial-in networking to access Verizon's Network Access Dial-in Server, authorized users must also apply for a SecureID card in addition to training, logon ID, and password.
To obtain access, the dial-in connection would require Point-to-Point Protocol (PPP) with TCP/IP. Once a session is established, you would use your web browser to point to Verizon's Service Center web site (http://198.23.1.200).
Methodology and Support
Please refer to the Service@once and Bill@once Access Methods for more information on access, logon guidelines, client plug-in, and ordering procedures.
If you have further questions, contact your Verizon Federal account manager or contact:
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GSA Customer Relations Management Center (CRMC): 202-708-8100 |
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DoD/DTS-W Customer Care Center (CCC): 703-697-2193 |
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WITS2001 Customer Service Center (CSC): 1-800-381-3444, option 6 |
For immediate questions, please contact the WITS2001 CSC, 24 hours, 7 days a week at 1-800-381-3444. |
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| Click here for access to Service@once. In addition to training, you'll need: |
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To check daily and weekend availability, access Service@once Outage Schedule.
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| To become an authorized user see Training and Access, or contact: |
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GSA Customer Relations Management Center (CRMC): 202-708-8100 |
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DoD/DTS-W Customer Care Center (CCC): 703-697-2193 |
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WITS2001 Customer Service Center (CSC): 1-800-381-3444 |
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Service@once Training Coordinator: 202-392-7153 |
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Service@once Access Help Desk: 1-800-381-3444, option 6 |
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Your Verizon Federal Account Manager |
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