WITS2001 Web Site
This Web Site has been developed for the WITS2001 Contract to provide information and communication to clients. The content, format and files on this site are constantly updated to reflect additions or changes to Contract offerings and pricing, announce upcoming events, provide guidelines for ordering, and furnish data about Verizon, GSA and other customer points-of-contact.

To receive automatic announcements about program updates, subscribe to Info by Request.

If you are having difficulty reading or accessing information on the WITS2001 Web Site, please call Verizon's Customer Service Center (CSC) at 1-800-381-3444 or send an e-mail to WITS.2001.CSC@verizon.com.

The following sections describe the current Web pages for www.wits2001.com:

Home page
The center section announces current events, new products and services, and significant Contract notices. The navigation bar on the left names all of the accessible Web pages. On the right, "Quick Links" provide direct access to frequently requested pages, files, and forms. Highlights include Service@once Access, Pricing Tables, Client's Guide, Forms, Set Comparisons and FAQs. "CSC News Items" alert users to broadcasts from the WITS2001 Customer Service Center (CSC).

Announcements
All announcements, notices and press releases are listed in reverse chronological order and indexed by date and year. For additional announcements - including notices and press releases - please use the archive tool to view year by year. Info by Request (IBR) messages are also listed and archived year by year.

Products & Services
Product Sheets include descriptions, pictures, and specifications for various telephony and data products. Users can also access Comparison Matrices and User's Guides for ISDN, Digital, and Analog sets plus descriptions of Advanced Networking Products. Services Overviews provide summaries of services on the WITS2001 Contract, describe Wireless service plans, outline Training options, and identify Professional Services.

Pricing
Pricing for products and services is available through the Pricing Search and is supported by the Pricing Instructions. The Pricing Search allows queries by service/vendor, keyword, or action codes and returns descriptions, CLINs, action codes, part numbers and prices. Pricing Instructions define elements listed in the Pricing Tables and provide specific procedures for applying WITS2001 prices. For a quick search reference, pricing information is now included in the global site search results which can be accessed throughout the site at the top right.

Client's Guide
The chapters of the Client's Guide provide information and forms for ordering products and services. For each chapter, links are provided to related web pages.

	Table of Contents
	Introduction Purpose and use of guide, intended audience, benefits, contract overview, forms
	Points of Contact GSA and Verizon program teams and responsibilities, WITS2001 CSC, electronic tools
	Operational Support Systems Service ordering, billing, service intervals, trouble reporting/intervals/escalation
	Products and Services Description of products and services on the contract (see also Products & Services section) in sub-chapters for Voice, Data, and Other
	Dialing Instructions Dialing plan, feature access codes, security procedures
	Glossary Definition of terms, acronyms

Users can also locate and download Forms found within the Client's Guide:

	WITS2001 Application Form* Complete and submit to GSA to become a WITS2001 customer.
	WITS2001 Designated Agency Representative Form* Submit to GSA to nominate a new, additional or replacement DAR or to remove a DAR.
	GSA DAR Appointment Form* Complete and submit to GSA to appoint agency DARs.
	WITS2001 Billing Account Code (BAC) Form* Submit to Verizon to establish a new BAC or update or disconnect existing (BACs). Also identify who is authorized to use BAC.
	Service@once Training Request* Complete and fax to Training Coordinator to register for a Service@once training class.
	PRI Survey Form* Submit to Verizon to request PRI service.
	Service Order Request Form Complete and fax to the CSC to create a service order.
	Dedicated Technician Backfill Refusal Form Complete and submit to Verizon when declining backfill services for a dedicated technician.
	Audio and Video Teleconferencing Reservation Forms Request and reserve audio or video teleconferencing services.
	Customer Feedback Form Submit comments or suggestions about the Client's Guide or Web site.

* DoD Customers: The DoD WITS2001 Application, DAR, BAC, Training Registration, and PRI Survey forms are available on the DTS-W Web site. See also DoD Unique Requirements.

Customer Care
Customers are encouraged to contact Verizon's WITS2001 Customer Service Center (CSC) "first" to report troubles and request maintenance reports. Quality Assurance Management and Escalation Procedures emphasize Verizon's commitment to customer service. Other customer service-related information provided here include Frequently Asked Questions (FAQs), Telecom Security & Fraud Prevention tips, WITS2001 Brochure and Info by Request.

Training/User's Guides
WITS2001 provides a full range of training for all levels of government personnel. This section provides Course lists plus links t+o References & Guides for a variety of telephone sets, set comparisons, dialing and voice mail instructions, an annual Service@once calendar, request forms and course descriptions.

Service@once
From this section, authorized users can access Service@once. Text pages describe this ordering, provisioning, and billing system highlighting its capabilities, training, and access methods.

View Your Invoice
Direct Billed customers can access Bill@once from this section.

Contract Information
This section outlines services offered by the Contract, names vendors, and provides access to sections of the Contract and redacted proposal.

Contact Us
Names, phone and fax numbers, and Web addresses are listed for Verizon and GSA and their support centers.

Meeting Calendar
GSA and Verizon account managers use this calendar tool to document customer meetings.

Site Index
In addition to Quick Links, an in-depth Site Index offers an alphabetical listing of links throughout the site.

GSA/FTS and Verizon Federal
Links to GSA's and Verizon's Web sites are provided.

Note: To access the most current information on this Web Site, you may need to clear your disk cache or press Reload or Refresh at each web page and PDF file. You also need to download Acrobat Reader version 6.0 or above to access data in PDF files.

If you need Adobe Acrobat™ Reader, download the latest version: Acrobat™ Reader